Handling aggressive behaviour
Format
- Face-to-face – 1/2 day workshop
- Virtual – 1/2 day
- eLearning module – 30 minutes
Audience
- All employees
Ideal for frontline employees working with aggravated and potentially aggressive clients.
This workshop equips participants with confidence, skills and practical resources to identify and safely address unacceptable behaviours.
Learning outcomes
- Learn how to de-escalate intense emotions using practical, evidence-based techniques and strategies;
- Understand how to utilise the physical space to keep safe, apply victim posturing and find exit strategies in situations where de-escalation strategies are insufficient;
- Gain confidence in following escalation protocols and reporting incidents appropriately;
- Develop skills in how to provide support to others following an incident; and
- Identify self-care strategies participants can use to maintain positive wellbeing after an incident has occurred
