Handling aggressive behaviour for
leaders
Format
- Face-to-face – 1/2 day workshop
- Virtual – 1/2 day
Audience
- People leaders
Aggressive customer behaviour can have a significant impact on the safety and wellbeing of team members.
In this workshop people leaders learn to support their team with proactive approaches to managing aggressive behaviour in the workplace.
Learning outcomes
- Explore evidence-based strategies to prevent aggressive customer behaviour
- Build confidence and skills to coach staff in de-escalation techniques
- Learn how to provide effective and proactive post-incident support
- Self-care strategies for leaders and team member
