Working with
distressed and
vulnerable people
Format
- Face-to-face – 1/2 day workshop
- Virtual – 1/2 day
Audience
- All employees
This workshop equips frontline employees to understand boundaries in their role and provide appropriate support and referral pathways for distressed clients and stakeholders.
Learning outcomes
- Identify and understand vulnerability and distress in people
- Learn strategies to manage a difficult conversation
- Know and stay within the limits and boundaries of your role
- Identify risks of suicide and self-harm and escalate safely
- Self-care during and after difficult interactions
